Privacy Policy

Last updated: January 2024

Zendicraft ("we", "us", "our") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

We are Zendicraft, an online shop selling digital photo presets and color grading LUTs, based in Bristol, United Kingdom. You can contact us at info@zendicraft.com.

2. What data we collect

When you make a purchase, we collect:

Your name and email address
Order details and payment confirmation (no full card numbers are stored by us)
IP address and browser type (for fraud prevention)

As we sell digital products only, we do not collect physical addresses, shipping details, or billing addresses.

When you contact us, we collect your name, email, and the contents of your message.

3. How we use your data

To process your purchase and deliver your download links
To send you order confirmation and download instructions
To respond to inquiries and support requests
To comply with our legal and tax obligations under UK law

We do not sell your personal data to third parties.

4. Payment processing

All payments are processed securely by Stripe, Inc. We never see or store your full card details. Stripe's privacy policy is available at stripe.com/privacy.

5. Sharing your data

We share your data only with:

Stripe for payment processing
Hosting providers to operate this website
Email delivery services to send you download links and order confirmations

6. Data retention

We retain order records for up to 6 years to comply with UK tax law (HMRC requirements). Contact form inquiries are deleted after 12 months.

7. Your rights under UK GDPR

Under the UK GDPR you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data (subject to legal retention requirements)
Withdraw consent for data processing at any time
Object to processing or request restriction of processing
File a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, email info@zendicraft.com.

8. Cookies

This site uses only essential, session-level cookies required for the checkout process. We do not use tracking or advertising cookies.

9. Changes to this policy

We may update this policy from time to time. The updated version will always be available at this URL with a revised date at the top.

10. Contact

Privacy inquiries: info@zendicraft.com